Support hub
Patient Support with Portasana
Need help with Portasana?
If you’re having trouble logging in, accessing your account, or using any part of Portasana, please take a look at our supporting materials and Frequently Asked Questions, where you’ll find answers to the most common questions.
If you can’t find what you need in the FAQs, please contact us directly and we’ll be happy to assist.
Meeting your staff training needs
Access our free, comprehensive training sessions for the Portasana and Communicare platforms. Each course guides the you through the platform and shows you exactly how to use it. Covering everything from initial set up through to booking in appointments and running video consultations, our training sessions ensure that you are confident enough to use our technology from the moment you lay hands on it.
Learn how to get started on Portasana and use all the features with this easy step-by-step guide. If you have a question, you can access our FAQs page here, or contact us directly.
Help center & support
Still need help? We’ve got you.
If you didn’t find what you were looking for in our guides or FAQs, you can get in touch directly. Our support team responds quickly and works closely with your care organisation or IT team to resolve any issue.
When you submit a query on this page, it will be sent to Wellola’s Technical Support team, not to your Healthcare provider. Wellola cannot provide any clinical advice with any aspect of your healthcare. Do not submit any queries about your medical conditions you will need to contact your provider directly or 111/999 if you are suffering a medical emergency.
How to contact us:
- Fill out the contact form below
- Email: info@wellola.com
- For technical teams: SLA-backed support available 24/7
Access your patient portal on any device
Mobile
You can access your care records, talk to your provider and manage appointments on the go with our mobile app, providing the most flexible care for your needs.
Desktop
If more suitable, you can access our app via a link on your desktop allowing you to engage and receive updates on your care, without having to download a mobile app.
Register