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Cookie Policy

We are committed to protecting your personal data and ensuring your privacy is respected at all times. Our policies explain how we collect, use, store, and safeguard your information in line with GDPR and NHS standards.

At Wellola, we want to be open and transparent in the way we use cookies and what this means for you. Some of the cookies we use are essential for the functionality of our website but there are also cookies that you can opt out of or block.

We strive to provide you with sufficient information on the cookies we use so you can make an informed choice on the information you share with us.

If you have any further questions or comments, feel free to contact us via our contact page .

What are cookies?

A cookie is a small file saved on your computer or mobile device. It has a unique ID assigned to your device and enables the website to remember your actions and preferences (such as location, language, font size and other display preferences) over a period of time. That way, you don’t have to keep re-entering the information whenever you come back to the website or browse from one page to another. Cookies can also help customize your browsing experience.

Not all cookies contain personal information but where they do, we will treat this information as personal data in accordance with our Privacy Policy .

Types of cookies

A cookie is a small file saved on your computer or mobile device. It has a unique ID assigned to your device and enables the website to remember your actions and preferences (such as location, language, font size and other display preferences) over a period of time. That way, you don’t have to keep re-entering the information whenever you come back to the website or browse from one page to another. Cookies can also help customize your browsing experience.

There are two broad categories of cookies: persistent cookies and session cookies. Persistent cookies remain on your device until deleted manually or automatically. Session cookies remain on your device until you close your browser and are thereby automatically deleted.

Why do we use cookies?

Generally speaking, there are a few reasons why we may use cookies:

  • Cookies that are strictly necessary for the website to function and to enable you to make use of the services we provide;
  • Cookies that collect data related to the use of our website and the performance of it. We use this information to improve our online products and services;
  • Cookies that we use to personalize and optimize your experience on our website. These cookies store information on your choices such as text size, language and screen resolution.
  • Cookies that are placed by third parties for enhanced services (such as social media cookies) or for advertising purposes.

Please see below for further information on the types of cookies we use.

Strictly necessary cookies

These are cookies that we need to be able to offer you a proper functioning website and which enables you to make use of the services we provide.

If these cookies are blocked, you will not be able to make use of our website.

List of strictly necessary cookies

Name Purpose Provider Expiry
__cf_bm This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of the website. hubspot.com 1 day
embed/v3/counters.gif Used to implement forms on the website. forms.hsforms.com Session
hs Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. blog.wellola.com Session
platform-viewer Preserves the visitor’s session state across page requests. frog.wix.com Session
rc::a This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of the website. recaptcha.net Persistent
rc::c This cookie is used to distinguish between humans and bots. recaptcha.net Session
ssr-caching This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. blog.wellola.com 1 day
test_cookie Used to check if the user’s browser supports cookies. doubleclick.net 1 day
TS# Used to ensure website security and fraud detection. blog.wellola.com Session
XSRF-TOKEN Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. blog.wellola.com Session

Statistic cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

List of statistic cookies

Name Purpose Provider Expiry
__hssc Identifies if the cookie data needs to be updated in the visitor’s browser. wellola.com 1 day
__hssrc Used to recognise the visitor’s browser upon re-entry on the website. wellola.com Session
__hstc Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. wellola.com 179 days
_dd_s Registers the website’s speed and performance. This function can be used in context with statistics and load-balancing. wellola.com 1 day
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. wellola.com 399 days
_ga_# Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. wellola.com 399 days
_gat Used by Google Analytics to throttle request rate wellola.com 1 day
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. wellola.com 1 day
bSession Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. blog.wellola.com 1 day
dd_cookie_test_# Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. wellola.com 1 day
fedops.logger.defaultOverrides Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. blog.wellola.com 1 day
fedops.logger.sessionId Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. blog.wellola.com Persistent
hubspotutk Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. wellola.com 179 days

Cookies for Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

List of marketing cookies

Name Purpose Provider Expiry
__ptq.gif Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. updated in the visitor’s browser. hubspot.com Session
_gcl_au Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. wellola.com 3 months
IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. doubleclick.net 1 year
pagead/1p-user-list/# Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. google.com Session
svSession Tracks a visitor across all wix.com sites. The information collected can be used to make advertisement more relevant for the visitor. blog.wellola.com 399 days

Your preferences

It’s possible to restrict or block cookies or even delete cookies that have already been placed on your device. If you do so, you may not be able to access certain parts of our website and we may think that you have never visited us before and will therefore show you the Cookie Notice again and ask for your consent in placing cookies.

You can also restrict or block cookies by changing your browser’s settings. The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.

  • Firefox
    • Click on the menu button and select “Options”.
    • Select the “Privacy” panel.
    • Set the “Storage Rules” menu to “Use Custom Settings for History”.
    • Clear the “Accept cookies” checkbox.
    • Any changes you have made will be automatically saved.
  • Internet Explorer
    • Click the Tools button, then click “Internet Options”.
    • Click the “Privacy” tab, then under “Settings”, move the cursor up to block all cookies or down to allow all cookies, then click OK.
  • Google Chrome
    • Select the Chrome menu icon.
    • Select “Settings”.
    • At the bottom of the page, select “Show advanced settings”.
    • In the “Privacy” section, select “Content Settings”.
    • Select “Prohibit all sites from storing data”.
    • Select OK.
  • Safari
    • Click “Settings”> “Safari”> “Privacy”> “Cookies and Website Data”
    • Then select “always block”.